Quote:
Originally Posted by
Ben Staad
Did they provide a reason for rejecting the claim? I'm just curious as to their reasoning.
Quote:
Originally Posted by
Kingfan24
I lost. Appealed. Lost again. You don't get a third time.
The first time I lost the reason was I had "apparently" not done the application in a timely manner. Turns out the post office I turned in the claim to had "forgotten to send it down town." This automatically forced me to use my appeal. During the appeal process they wanted me to submit the box the book came in. That was fine so I took the gigantic box and all the packing materials to the office. They wanted me to leave the book as well.
I told them respectfully they could take pictures of damage, and they agreed to the compromise and they took multiple pictures of the damage. I was assured this was okay in lieu of leaving the book in their possession.
I was told to expect a decision in a week. Two weeks roll by, nothing. Third week comes, I get a letter. Appeal is denied due to the fact I did not leave the book in their possession.
I call the office of the postmaster to tell them about the situation. So after waiting ANOTHER week for the postmaster to call here is what they told me. The post office employees don't have the authority to make decisions on damage. They are to keep the item to be "closely examined" so that claims can be either rejected or paid. I asked her since they screwed up, if I could appeal again. Nope, I couldn't. As far as she was concerned case was closed.